Frequently Asked Questions

All sales are final. Due to the one-of-a-kind nature of our handcrafted jewelry, we are unable to offer returns or exchanges. The only exception is if you receive a damaged or defective item - please contact us within 48 hours of delivery with photos.

We offer flat rate shipping of $10 to anywhere in the world. Local El Paso customers can choose FREE pickup at our store location at 123 Mesa Street.

Yes! We offer free local pickup at our El Paso store. Simply select "Local Pickup" at checkout, and we'll notify you when your order is ready (usually within 24 hours). Bring your order confirmation email when you come to pick up.

Orders typically ship within 1-2 business days. Domestic US orders arrive in 3-7 business days, while international orders take 7-21 business days depending on the destination. You'll receive a tracking number via email once your order ships.

We encourage you to carefully review our sizing guides before purchasing. Since all sales are final, it's important to measure carefully. For rings and bracelets, you can use our online sizing guides or visit a local jeweler for professional sizing assistance.

To maintain your jewelry's beauty: store in a dry place, clean sterling silver with a soft polishing cloth, avoid exposing turquoise to water, perfumes, or chemicals, and remove jewelry before swimming or exercising. We recommend professional cleaning annually.

Yes! Every piece in our collection is unique and hand-selected by our owners. Natural stones have individual characteristics, and handcrafted items cannot be exactly duplicated. When you purchase from us, you're getting a truly unique piece.

We primarily feature genuine turquoise, sterling silver, and other authentic natural stones. Each product listing includes detailed material information. All materials are sourced from trusted suppliers and artisans.

Absolutely! We welcome you to visit our El Paso store at 123 Mesa Street during business hours (Monday-Saturday 10 AM-7 PM, Sunday 12 PM-5 PM). You can see our pieces in person and get expert guidance from our knowledgeable staff.

Yes, we offer gift wrapping service for $10. You can add this option at checkout. Each piece will be beautifully wrapped and ready for gifting.

We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and cash for in-store purchases.

Yes! Once your order ships, you'll receive a tracking number via email. You can use this number to monitor your package's progress through the carrier's website.

All shipments are insured. If your package is lost, contact us if it shows no movement for 14 days. For damaged items, report within 48 hours of delivery with photos of the packaging and item. We'll work with you to resolve the issue.

Yes! We ship worldwide for a flat rate of $10. Delivery times vary by country (7-21 business days). Please note that customers are responsible for any customs fees or duties.

Our jewelry is sold "as is" without warranties. However, if you receive a defective or damaged item due to manufacturing defects or shipping damage, please contact us within 48 hours with photos and we'll make it right.

You can reach us at info@turquoiseladies.com or call (915) 555-0123. You can also visit us in person at 123 Mesa Street, El Paso, TX 79901. Our business hours are Monday-Saturday 10 AM-7 PM and Sunday 12 PM-5 PM.

We're located at 123 Mesa Street, El Paso, TX 79901. Our hours are Monday-Saturday 10:00 AM - 7:00 PM and Sunday 12:00 PM - 5:00 PM. We look forward to seeing you!