Returns & Exchanges

Our jewelry collection features one-of-a-kind pieces that are hand-selected by our owners and business partners. Due to the unique nature of our curated collection, we maintain strict policies: • NO returns or exchanges for any reason • NO refunds under any circumstances • NO custom orders or special requests • NO sizing services or alterations • NO jewelry appraisals • Each piece is one-of-a-kind and hand-selected • All sales are final upon purchase These policies ensure the integrity of our carefully curated collection and support the artisans who create these unique pieces.

Before making a purchase, please carefully consider: • Product descriptions and specifications • Sizing information (especially for rings and bracelets) • Material composition and care requirements • Color variations in natural stones • Your personal style preferences We encourage you to contact us with any questions before purchasing. Our knowledgeable staff is here to help you make the right choice.

The only exception to our no-returns policy is if you receive an item that is: • Damaged during shipping • Has manufacturing defects • Significantly different from the description In these rare cases, you must: • Contact us within 48 hours of delivery • Provide clear photographs of the issue • Include your order number and description of the problem • Keep all original packaging We will work with you to resolve the issue promptly and fairly.

To ensure you love your purchase: • Read all product descriptions carefully • Check sizing charts and measurement guides • Review our care instructions • Consider the natural variations in handcrafted items • Contact us with any questions or concerns • Visit our El Paso store to see items in person when possible Our goal is to help you find the perfect piece that you'll treasure for years to come.

For rings and bracelets, proper sizing is crucial: • Use our online sizing guide • Visit a local jeweler for professional sizing • Consider that natural materials may have slight variations • Remember that handcrafted items may fit differently than mass-produced jewelry If you're unsure about sizing, please contact us before ordering. We're happy to provide guidance to help ensure the best fit.

Proper care will help your jewelry last a lifetime: • Store in a dry place away from moisture • Clean sterling silver with a soft polishing cloth • Avoid exposing turquoise to water, perfumes, or chemicals • Remove jewelry before swimming, showering, or exercising • Have pieces professionally cleaned annually Following these guidelines will help maintain the beauty and integrity of your handcrafted jewelry.

While we maintain strict no-service policies, we do offer: • Detailed product information and high-quality photos • General sizing guidance (but no sizing services) • Care instructions and maintenance tips • Expert knowledge about our curated pieces • Personal assistance in selecting the right piece • Gift wrapping service for $10 We're committed to helping you make informed decisions before your purchase, as all sales are final.

If you have questions about our returns policy or need assistance: Turquoise Ladies 123 Mesa Street El Paso, TX 79901 Email: info@turquoiseladies.com Store Hours: Monday - Saturday: 10:00 AM - 7:00 PM Sunday: 12:00 PM - 5:00 PM We're here to help you find the perfect piece and ensure you're completely satisfied with your purchase decision.