Shipping & Delivery

We offer simple, affordable shipping for all orders: • $10 flat rate shipping to anywhere in the world • All orders are carefully packaged and insured • Tracking information provided for all shipments • Orders typically ship within 1-2 business days • Delivery times vary by location (see details below) Your jewelry will be securely packaged to ensure it arrives in perfect condition.

Save on shipping with free local pickup at our El Paso store: • FREE pickup at our store location • Available during regular business hours • Select "Local Pickup" at checkout • We'll notify you when your order is ready (usually within 24 hours) • Bring your order confirmation email when picking up Store Location: 123 Mesa Street El Paso, TX 79901 Store Hours: Monday - Saturday: 10:00 AM - 7:00 PM Sunday: 12:00 PM - 5:00 PM

Once shipped, estimated delivery times are: United States: • 3-7 business days for domestic orders • Priority shipping available upon request International: • 7-21 business days depending on destination • Customs processing may add additional time • Customers are responsible for any customs fees or duties Please note: These are estimates and actual delivery times may vary based on carrier performance and local conditions.

Your order journey: 1. Order Confirmation: Immediate email confirmation 2. Processing: 1-2 business days for order preparation 3. Shipment: Tracking number sent via email 4. Delivery: Follow tracking for real-time updates Orders placed on weekends or holidays will be processed the next business day.

Stay informed about your order: • Tracking numbers sent via email once shipped • Track your package through the carrier's website • Contact us if you don't receive tracking within 48 hours • We monitor all shipments to ensure safe delivery For any shipping concerns, please reach out to us and we'll help resolve the issue promptly.

We take great care with your order: • Each piece is carefully wrapped and protected • All shipments are insured against loss or damage • Discreet packaging for security • Eco-friendly materials when possible • Gift wrapping available for $10 (add at checkout) Your jewelry is precious to us, and we treat it as such.

Shipping worldwide with confidence: • $10 flat rate applies to all international destinations • Customs forms completed accurately • Declared value reflects actual purchase price • Customer responsible for customs duties and taxes • Delivery times vary by country Please check your country's import regulations before ordering. We cannot be held responsible for packages held or returned by customs.

If something goes wrong: Lost Packages: • Contact us if package shows no movement for 14 days • We'll file a claim with the carrier • Resolution typically takes 5-10 business days Damaged Items: • Report damage within 48 hours of delivery • Provide photos of packaging and item • Keep all original packaging • We'll arrange replacement or refund Wrong Address: • Verify shipping address before completing purchase • Address changes must be made within 2 hours of order • We cannot be responsible for packages shipped to incorrect addresses provided by customer

Questions about shipping? Email: info@turquoiseladies.com Phone: (915) 555-0123 Store Location: 123 Mesa Street El Paso, TX 79901 Our team is happy to assist with any shipping questions or concerns.